Norfolk Airport Transportation – Terms and Conditions

Cell phones

We request that cell phone use be limited to short and quiet conversations.


We will be glad to assist you with your own child’s car seat. We do not have car seats available.

Children under fifteen (15) may not travel in a James River vehicle without an adult accompanying them.


Each passenger is limited to two standard pieces of luggage (under 50 pounds and measuring less than 70″ L+W+H), plus a small carry on. Addition pieces and / or items overweight are subject to a $10.00 one-way fee.

Skis, snowboards, golf clubs and gun cases will be accepted as standard items.


Gratuities may be added when you make reservations or pay at our booth.

Objectionable Persons

We reserve the right to refuse transportation to persons whose behavior may be objectionable to other passengers or who may pose a threat to safety.


Service and guide animal are allowed in the passenger compartments. Such animals are not classified as pets and are allowed in public areas. Other pets must be in kennels appropriate for air travel and may not be larger than 32″ x 22″ x 23″. Kennels may be placed in the luggage area of the vehicle.

Refund Policy

Cancellations must be received 24 hours in advance for a refund.

Tolls, Fees and Special Charges

The posted charges do not include tolls, entrance fees or parking fees. These items will be added to the standard rate.

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