Norfolk Airport Transportation – Terms and Conditions

Cell phones

We request that cell phone use be limited to short and quiet conversations.


We will be glad to assist you with your own child’s car seat. We do not have car seats available.

Children under fifteen (15) may not travel in a James River vehicle without an adult accompanying them.


Each passenger is limited to two standard pieces of luggage (under 50 pounds and measuring less than 70″ L+W+H), plus a small carry on. Addition pieces and / or items overweight are subject to a $10.00 one-way fee.

Skis, snowboards, golf clubs and gun cases will be accepted as standard items.


Gratuities may be added when you make reservations or pay at our booth.

Objectionable Persons

We reserve the right to refuse transportation to persons whose behavior may be objectionable to other passengers or who may pose a threat to safety.

Refund Policy

Cancellations must be received 24 hours in advance for a refund.

Tolls, Fees and Special Charges

The posted charges do not include tolls, entrance fees or parking fees. These items will be added to the standard rate.


Service and guide animal are allowed in the passenger compartments. Such animals are not classified as pets and are allowed in public areas. Other pets must be in kennels appropriate for air travel and may not be larger than 32″ x 22″ x 23″. Kennels may be placed in the luggage area of the vehicle.

Service animals

Helpful travel reminders

  • The animal is expected to be seated in the floor space below your seat
  • The animal may not encroach on other passengers
  • The animal should not extend into aisles
  • The animal must behave properly in public and should follow directions from its owner
  • Rodents, reptiles, snakes, ferrets or hoofed animals are not allowed in our vehicles for any reason without pre-authorized written permission for a James River Manager.
Trained service animals

Trained service animals are animals that receive specific training to perform life functions for individuals with disabilities. Examples include animals that assist with visual impairments, deafness, seizures and mobility limitations.
Trained service animals are accepted for qualified individuals with a disability. A service animal should sit in the floor space in front of the customer’s assigned seat but cannot protrude into the aisles. Customers may use an approved air travel in-cabin kennel for smaller animals provided its use meets stowage requirements.

Emotional support and psychiatric assist animals

Emotional support animals are animals that provide emotional, psychiatric or cognitive support for individuals with disabilities, but may or may not have training with respect to the disability.
Emotional support and psychiatric assist animals are also accepted for qualified individuals with a disability if certain documentation requirements are met. Customers must provide 48 hours’ notice to an agent and a letter from a licensed medical/mental health professional. Customers will need to also provide a veterinary health form documenting the health and vaccination records for the animal as well as confirming that the animal has appropriate behavioral training.
An animal should sit at the customer’s feet without protruding into the aisles to comply with safety regulations. Customers may elect to use an approved air travel in-cabin kennel for smaller animals.

Service animals in training

James River only recognizes service animals which have been trained and certified. Animal trainers are permitted to bring one service animal that is training to assist disabled passengers onboard free of charge. These service animals must not occupy a seat. Trainers transporting service animals in the ordinary course of business or service animals who are not in training, standard pet-related regulations and restrictions will apply.

Therapy animals

Therapy animals, which are pets that have been trained and registered by a therapy organization in order to visit nursing homes, hospitals, schools and other facilities, are not considered to be service animals. When traveling with a therapy animal, standard pet-related regulations and restrictions will apply.

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