Over 90 years of excellence.
More than 80 million safe miles.
At least 18 million remarkable passenger experiences.
1. The sales person met and exceeded my expectations in every way. Very professional and efficient. Prompt responses and extremely friendly. She set the standard for a lot of those I deal with to meet in my mind!
2. The driver was truly a professional. He responded quickly and was very open to inputs and suggestions. A great young man with sincerity and professionalism. He represented James River Bus Transportation in a very highly regarded manner and as the only personal contact I have had with your company-I can honestly say “Impressive” is how I would explain the company and this driver to anyone asking. I would recommend him to anyone as a driver without any hesitation!
3. The vehicle and its amenities exceeded my wildest dreams. It was spacious, comfortable and of the top 5 things the students enjoyed from the field trip over half mentioned the bus trip as a highlight of the trip. It was very clean and safe. It had lots of storage and exuded comfort.
4. I would simply like to add a big THANK-YOU to all the staff and professionals at James River for their assistance and extremely courteous expertise in helping our students explore this unique opportunity. You guys are the best in transportation and you truly made it so carefree. Thank-you so very much. I will always remember this trip as a highlight of my teaching career due to the ease of booking and communications passed in helping this be such a seamless event. Keep it up!
Working with you and your staff has been such a pleasure as always. The drivers and transportation vehicles that you and your team provided for each event went above and beyond to ensure that the guests experienced each event at its fullest. What more could we have asked for?”
I would like to share with you the very nice experience my family and I had involving one of your drivers, Tom Reitzel. We recently visited Williamsburg, Virginia and had the pleasure of Tom’s service. Tom was an amazing asset to our trip and really enhanced our overall experience. He was a true pleasure to be around. Tom was available whenever we needed him and was amenable to our frequent changes. He really went above and beyond expectations.”
The purpose of this letter is to inform you that the driver assigned to our tour was exceptional and very professional. Not only was he extremely friendly and helpful but he also went out of his way to ensure that the trip was enjoyable to all. As a retired school teacher, I really admired his interactions with the students. His willingness to help passengers, his “can do” attitude and friendly disposition reflect great credit on your company and the people of Virginia. Thank you for providing such a wonderful experience and an exceptional tour driver.
Thank you once again for all of your support and leadership during our WYSE and WJMC conferences. We had a wonderful time working with your drivers and even took a moment to celebrate Wilbur’s birthday!
Please let Ernie, Wilbur, John, and Tim know that they are absolutely fantastic. They were very patient, understanding, and punctual. They were always positive and delightful to work with. I am not always with the buses, but I know that our staff and students are in good hands. Thank you for supplying us with such wonderful, polite, and enthusiastic drivers. Please add them to our preferred driver list. I will definitely be requesting those same drivers for future events.”
Even though your company was not able to beat a competitor’s cost, I chose JRT because of the service you provided. Your quick-turn around time responding to my questions and your flexibility with providing my team with options swayed my decision to choose service over cost for my department’s outing. Thank you for your excellent service.”