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Testimonials

StoryTime Video > Customer Service Saves the Day

James River Transportation President, Stephen Story, telling a “story” about a customer service rep finding a passengers phone!!!

Working with you and your staff has been such a pleasure as always. The drivers and transportation vehicles that you and your team provided for each event went above and beyond to ensure that the guests experienced each event at its fullest. What more could we have asked for?

Kelly Coronel, Director of Destination Services
Kingsmill Resort
Williamsburg, Virginia

Your organization is an asset to your community.  Given the limited charter school bus situation in the greater Richmond area, we were fortunate that James River Bus Lines could meet the many needs we had.  Again, many thanks.  You were a vital part of the success of our conference experience.  May God bless you in all your endeavors.

Lerry W. Fogle, Conference Executive Director
Church of the Brethren
New Windsor, Maryland

StoryTime Video > Customer Experience

James River Transportation President, Stephen Story tells a “story” about a “WOWing customer experience!

You guys are wonderful to work with. We use you every year for our field trip for K-12 teachers. Reservations are handled promptly and expertly, and the coaches are always super-clean and pleasant to ride in, with friendly and knowledgeable drivers. I have to say that working with your company is one of the easiest and smoothest parts of my job!

Liz Sheehan, Director
Partnership in the Arts
University of Richmond

Thank you so much for all that you do to make my annual “pilgrimage” to Boston so successful.  I know I can count on you for whatever strange thing I may need, even at the last minute.  Please pass along to John Walton how wonderful a driver he is.  Not only do I feel completely safe on the road, I know that his joyful attitude will keep 44 teenagers in good spirits!  He is to be commended for his skills and attitude.  I can’t thank him enough for making my responsibilities so much lighter.

Jan Westbrook
Richmond Community High School
Richmond, VA

We have been very pleased over all these years, and we won’t take a class trip without James River Bus Lines.

Karen Gates
Burkeville Elementary School
Burkeville, Virginia

We at Occasions want to thank you for all the hard work you and your team did. We enjoyed working with you and we hope to work with you in the future. Thank you again!

Dee Kirchmier and Jennifer McBride, Event Designers
Occasions
Richmond, Virginia

I just wanted to say Thank You to you and your staff for such an outstanding job during our NUSA conference.  Your company and employees are second to none.  It was a pleasure working with you and I will always recommend James River Bus Lines in the future.

Tim Edmundson
City of Hampton
Hampton, Virginia

After arriving on a red-eye from Los Angeles that included a connecting flight, I found the James River booth at the Richmond Airport a welcome oasis.  I appreciated their courtesy and rates.  Having never been to Richmond I received the hospitality that Richmond exudes through my arrival trip to Henrico with Richard and my return trip to the airport with James a day after.  Thank you, James River.  I’ll see you in Virginia Beach soon.

Richard Bellman

I would like to share with you the very nice experience my family and I had involving one of your drivers, Tom Reitzel.  We recently visited Williamsburg, Virginia and had the pleasure of Tom’s service.  Tom was an amazing asset to our trip and really enhanced our overall experience.  He was a true pleasure to be around.   Tom was available whenever we needed him and was amenable to our frequent changes.  He really went above and beyond expectations.

Rory Tahari, Vice Chairman
Elie Tahari
New York, New York

StoryTime Video > Richmond Airport Service

We were very happy with the buses and the drivers. They were fantastic and so accommodating.

John Kennedy
Capital Air Lodge 1759
Herndon, Virginia

From the minute your driver picked us up at the Marriott Hotel in downtown Norfolk to the minute he dropped us off late that afternoon, he was fabulous. Not only was he a safe and cautious driver, but he seemed so interested in the tour our group was taking. It turned out that he was a history buff, and he was able to add so much information about the Tidewater area for these women who had come from all around the country. We all learned so much and everyone had a wonderful time.

Betsy Rawls Agelasto
The Garden Club of America
Virginia Beach, Virginia